Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterMeet the Lakewood Team Behind DryMark Restoration Lakewood
Every crew that rolls out of our Lakewood shop carries the same gear, the same documentation protocols, and the same stubborn refusal to start work without a written price. What makes the difference is who’s holding the moisture meter. These are the people who show up at 2 a.m. when a slab leak is still running, who spot the secondary moisture pocket the first crew missed, and who make sure your photo record is complete before they pack up. They’re trained to IICRC, RIA, and IFA standards, background-checked before hire, and named on every job sheet. No anonymous technicians. No rotating subcontractors. Just the same faces, every time.
Our People
Alicia Brennan, Owner
I started DryMark Restoration Lakewood in 2011 after eight years as a claims adjuster, watching homeowners lose tens of thousands because the restoration company they’d hired couldn’t produce a moisture log that matched the invoice. The documentation gap was real, it was routine, and it was costing people their coverage. So I built this company around the opposite: every job gets a written price before work starts, a photo record on every visit, and a drying log that an adjuster can read without calling me for translation. I still review every scope that goes out of this office, and I still take the after-hours calls when a crew chief needs a second set of eyes on a Category 3 loss. The Haven Standard isn’t marketing copy to me. It’s the only way I’d let someone work on my own house.
Marcus T., Lead Technician
Marcus has been running mitigation crews for twelve years, the last six with us in Lakewood. He’s IICRC-certified in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), and he’s the person we send when a job has gone sideways somewhere else, usually because the psychrometric data, the numbers that tell us whether the air can still absorb moisture, was never collected or was collected wrong. Marcus carries a thermal imaging camera the way some people carry a wallet, and he’ll walk a homeowner through exactly what he’s seeing on the screen without talking down to them. He grew up in Bellflower, still lives there with two rescue pit bulls, and has a running bet with the Long Beach crew about who can document a complete drying chamber fastest without missing a single corner reading.
Diana R., Senior Installer
Diana handles the reconstruction side, the part that starts once the drying is done and the structure is actually ready to be put back together. She’s certified through the RIA and specializes in matching existing finishes, the kind of work where a homeowner can tell something’s off but can’t name what. She came to us from a commercial drywall outfit in Carson and brought with her an almost obsessive attention to vapor barrier placement, especially in the older Lakewood neighborhoods where the original construction didn’t account for modern HVAC loads. Diana keeps a notebook of every paint formula she’s matched in the field, organized by Lakewood tract and year built. Her detail that matters: she won’t let a crew start reconstruction until she’s walked the homeowner through the written scope line by line, because she’s seen too many jobs where “restore to pre-loss condition” meant different things to the contractor and the person paying the deductible.
James K., Service Coordinator
James is the voice on the other end of the line when you call (562) 373-6757 at 3 a.m. and a supply line has just let go behind your washing machine. He’s been with us four years, handles dispatch for the entire Lakewood coverage area, and has the unusual skill of staying calm while describing exactly how bad a situation sounds without either minimizing it or performing alarm. James coordinates directly with insurance adjusters, which means he’s the one making sure your claim number is attached to your job file before the truck leaves the shop, and he’s the one who follows up if an adjuster needs additional photo documentation or a revised scope. He lives in Lakewood, grew up two blocks from Mayfair Park, and knows which streets flood first during a hard rain because he’s driven them at emergency speed. He also makes the coffee in the office, badly, which the crew mentions more often than he probably appreciates.
Elena V., Apprentice Technician
Elena joined us in 2023 after completing her WRT certification and is working toward her ASD while rotating through every phase of our operation: mitigation, content manipulation, equipment monitoring, and documentation. She’s the person who checks your daily moisture logs, compares them against the psychrometric calculations, and flags any reading that doesn’t track with the drying plan. That attention to pattern is what got her hired, she spotted a data inconsistency in a practice exercise that three experienced techs had walked past. Elena grew up in a household where Spanish was spoken first, and she’s become our default coordinator for Spanish-speaking homeowners in Lakewood and the surrounding areas, not because we assigned her the role but because she started doing it and did it well. She drives a ten-year-old Civic with 180,000 miles on it and refuses to replace it until she’s fully certified.
One Standard, Every Job
The Haven Standard travels with this crew whether they’re working a slab leak in Lakewood Village or coordinating with our network on a multi-unit fire loss. Clause 1 means the written price arrives before any tool comes out of the truck. The photo record, the drying log, the signed warranty, these aren’t extras we sell. They’re the minimum documentation required to close a job, and every person on this page has been trained to produce them without being asked.
We’ve restored over 12,000 homes since 2011. The equipment has changed, the software for logging moisture readings has improved, and the building codes in Lakewood have been updated twice. What hasn’t changed is that a real person answers the phone, a real person with a name and a license number shows up, and a real person signs off on the work before the crew leaves. If it’s not done right, we make it right. That’s not a slogan. It’s the 365-Day Done Right Promise, and it’s on paper for every job we touch.
Written by Alicia Brennan, Owner at DryMark Restoration Lakewood, serving Lakewood since 2011.